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Business frameworks


KPIs in ‘Business frameworks’
tagged with ‘management’

% of staff trained in critical risk management techniques

Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ...

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This KPI is most used for:
Operational Excellence

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...

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This KPI is most used for:
Operational Excellence

% of lessons learnt sessions per registered projects before project close outs completed

Category = Project Office, Project Management, Programme Management As part of project close out, a lessons learnt session should be held. This to incorporate mistakes ...

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by Nico Van Der Merwe
This KPI is most used for:
Operational Excellence

Percent of incidents classified as security related

Security if a major concern to all service provider organizations. International standards call for a special procedure and protocols for all security related issues. This ...

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This KPI is most used for:
Operational Excellence
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