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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Business frameworks’
tagged with ‘open’

Service request queue rate

The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence

% of open service requests worked on

This KPI monitors the number of open service requests opened before a given time period and modified in that given time period relative to the ...
This KPI is most used for:
Operational Excellence

% of overdue problems

Number of overdue problems (not closed and not solved within the established time frame) relative to the number of open problems (not closed but still ...
This KPI is most used for:
Operational Excellence

% of overdue changes

Number of overdue changes (not closed and not solved within the established time frame) relative to the number of open changes (not closed but still ...
This KPI is most used for:
Operational Excellence
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