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Business frameworks


KPIs in ‘Business frameworks’
tagged with ‘staff’

% of staff trained in critical risk management techniques

Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ...

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This KPI is most used for:
Operational Excellence

Revenue per employee (or FTE)

Average revenue per employee (or FTE).

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This KPI is most used for:
Cost Leadership

Average number of calls / service request per handler

Average number of calls / service requests per employee of call center / service desk within measurement period.

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This KPI is most used for:
Operational Excellence

Average number of training hours per employee

Total number of training hours divided by the number of employees (in FTE).

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This KPI is most used for:
Operational Excellence
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