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Business frameworks
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PRINCE2 | Project Portfolio
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Risk IT | Information Technology
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SCOR® | Supply Chain
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UBPR | Banking
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Value Reference Model | Value Chain
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Various
(67)
KPIs in ‘Business frameworks’
tagged with
‘staff’
% of staff trained in critical risk management techniques
Percentage of staff trained in critical risk management techniques (e.g., standard risk analysis techniques, crisis management, project management, skills of people to detect when something ...
Listed in: Risk management, Risk IT Establish & Maintain Risk View
Tags: risk, project, staff, employee, management, analysis
Revenue per employee (or FTE)
Average revenue per employee (or FTE).
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
Staff / Personnel turnover
Number of employee departures (in FTE) divided by the average number of staff members (in FTE) employed.
Listed in: Cobit Manage IT Human Resources, GRI Labor Practices & Decent Work, HR ratios, VRM Human Resources
Tags: Employee, staff, turnover, personnel, FTE
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