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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

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Vertical industries

Professional & Technical Services

Law services
(11)
Outsourcing & Offshoring
(1)
Staffing & Recruiting
(1)
Training & Coaching
(2)

Accounting & Payroll Services
Business Consulting
(18)
Communication
(1)
Information & Technology Services
(2)

KPIs in ‘Professional & Technical Services’

% of time sheets in need of correction/validation

Percentage of time sheets in need of correction and/or validation by submitter.

Listed in: , , ,

This KPI is most used for:

Operational Excellence

Profit per project

A strategic KPI that focuses service-based companies on achieving the maximum profit per project they work on. This KPI is not improved by selling more ...

Class of: Profit per unit

Listed in: ,
Tags: profit

by Scott D.

This KPI is most used for:

Operational Excellence

Annual billable utilization %

Percentage of billable hours divided (2080 hours – vacation and holidays) There are many different ways to calculate utilization. In the US the standard definition ...