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The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).
KPIs in ‘Cobit | Information Technology’
% of invoices disputed
Percentage of invoices disputed.
Listed in: Procurement, Accounts payable, Cobit Manage Third-party Services, Outsourcing
Tags: bill, invoice, dispute
Average number of training hours per employee
Total number of training hours divided by the number of employees (in FTE).
% of service requests resolved within an agreed-upon period of time
Percentage of service requests resolved within an agreed-upon/acceptable period of time.
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
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