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Cobit | Information Technology

The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).

KPIs in ‘Cobit | Information Technology’
tagged with ‘incident’

% of repeat incidents

Percentage of incidents that can be classified as a repeat incident, relative to all reported incidents within the measurement period. A repeat incident is an ...
This KPI is most used for:
Operational Excellence

Average incident response time

The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
This KPI is most used for:
Operational Excellence

% of overdue incidents

Number of overdue incidents (not closed and not solved within the established time frame) relative to the number of open (not closed) incidents.
This KPI is most used for:
Operational Excellence
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