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The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).
KPIs in ‘Cobit | Information Technology’
tagged with
‘material’
Time lag between changes and updates of documentation and training material
Time lag between changes and updates of training, procedures and documentation materials.
Listed in: Cobit Enable Operation & Use, Cobit Educate & Train Users, Software documentation
Tags: training, documentation, change, material
% of business owners satisfied with application training and support materials
Percent of business owners satisfied with application training and support materials. Measured based on surveys.
Cost to produce/maintain user documentation and training material
Cost to produce/maintain user documentation, operational procedures and training materials.
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