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Cobit | Information Technology


The Control Objectives for Information and related Technology (COBIT) is a set of best practices (framework) for information (IT) management created by the Information Systems Audit and Control Association (ISACA), and the IT Governance Institute (ITGI).


KPIs in ‘Cobit | Information Technology’
tagged with ‘solution’

% of first-line resolution of service requests

Percentage of service requests that were solved by the first-line without assistance of second and/or third-line support relative to all service requests received within the ...

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This KPI is most used for:
Operational Excellence

Average time lag between identification of external compliance issues and resolution

Average time lag between identification of external compliance issues and resolution.

Listed in: ,
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This KPI is most used for:
Operational Excellence
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