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A competent workforce is acquired and maintained for the creation and delivery of IT services to the business. This is achieved by following defined and agreed-upon practices supporting recruiting, training, evaluating performance, promoting and terminating.

KPIs in ‘Cobit Manage IT Human Resources’
tagged with ‘illness’

Average number of sick days per employee

Average number of sick days (e.g. in hours) per employee.
This KPI is most used for:
Operational Excellence

% of sick days (illness rate)

Number of sick days (in hours) relative to the total number of work days (in hours).
This KPI is most used for:
Operational Excellence
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