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A competent workforce is acquired and maintained for the creation and delivery of IT services to the business. This is achieved by following defined and agreed-upon practices supporting recruiting, training, evaluating performance, promoting and terminating.


KPIs in ‘Cobit Manage IT Human Resources’
tagged with ‘personnel’

Staff / Personnel turnover

Number of employee departures (in FTE) divided by the average number of staff members (in FTE) employed.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence

% IT staff competent for their roles

Percent of IT staff members who meet the competency profile for required roles as defined in the strategy.
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Operational Excellence
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