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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Customer service’
tagged with ‘closed’

Service request queue rate

The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI ...
This KPI is most used for:
Operational Excellence

Service request closure duration rate

This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
This KPI is most used for:
Operational Excellence
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