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Customer service
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Field services
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Customer service
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KPIs in ‘Customer service’
tagged with
‘deadline’
% of service requests closed before deadline
Percentage of service requests closed before deadline.
Listed in: ITIL Service Desk, MOF Service Desk, IT Service Desk & Support, Help / Support Desk
Tags: Service Request, deadline, target, request
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
Number of overdue support tickets
Number of overdue support tickets (open, not solved and over deadline).
Listed in: IT Service Desk & Support, Help / Support Desk
Tags: overdue, support ticket, service request, request, deadline
Number of service requests solved within deadline
Number of service requests solved within deadline.
Listed in: IT Service Desk & Support, Help / Support Desk
Tags: service request, deadline, solution, request, support ticket
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