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Customer service
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Field services
(4) -
Help / Support Desk
(39) -
Walk-in Service
(1)
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Call Center (Inbound)
(55) -
Customer relationship
(25) -
Customer service
(35)
KPIs in ‘Customer service’
tagged with
‘duration’
Average talk time of phone calls
Average duration (talk time) of phone calls.
Listed in: Call Center (Inbound), Call Center (Outbound)
Tags: call, phone, telephone, time, talk time, duration
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
Service request closure duration rate
This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
Average time to solve service request
Average time to solve service request.
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