This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home
>
Customer service
-
Field services
(4) -
Help / Support Desk
(39) -
Walk-in Service
(1)
-
Call Center (Inbound)
(55) -
Customer relationship
(25) -
Customer service
(35)
KPIs in ‘Customer service’
tagged with
‘duration’
Average talk time of phone calls
Average duration (talk time) of phone calls.
Listed in: Call Center (Inbound), Call Center (Outbound)
Tags: call, phone, telephone, time, talk time, duration
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
Service request closure duration rate
This KPI monitors the average spent duration of service requests closed relative to the average allowed duration of those requests closed in a given time ...
Average time to solve service request
Average time to solve service request.
Browse by industry
-
Media & Publishing
(89) -
Mining, Oil & Gas Extraction
(11) -
Miscellaneous
(42) -
Professional & Technical Services
(35) -
Real Estate, Rental & Leasing
(82) -
Technology
(74) -
Telecommunications
(95) -
Transportation & Warehousing
(256) -
Utilities
(161) -
Wholesale & Retail
(101)
-
Accommodation & Food
(130) -
Agriculture & Forestry
(46) -
Banking & Insurance
(98) -
Biotechnology & Life Sciences
(1) -
Construction & Engineering
(13) -
Education & Research
(149) -
Emergency, Police & Justice
(63) -
Entertainment, Recreation & Arts
(118) -
Goods & Manufacturing
(25) -
Government & Public Works
(142) -
Healthcare & Social Assistance
(194)
Browse by business framework
-
PRINCE2 | Project Portfolio
(27) -
Risk IT | Information Technology
(85) -
SCOR® | Supply Chain
(26) -
UBPR | Banking
(191) -
Value Reference Model | Value Chain
(1507) -
Various
(67)