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Customer service
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Field services
(4) -
Help / Support Desk
(39) -
Walk-in Service
(1)
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Call Center (Inbound)
(55) -
Customer relationship
(25) -
Customer service
(35)
KPIs in ‘Customer service’
tagged with
‘handler’
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
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PRINCE2 | Project Portfolio
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Various
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