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Customer service
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Customer service
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KPIs in ‘Customer service’
tagged with
‘issue’
First-call resolution rate
Percentage of customer issues that were solved by the first phone call.
Cycle Time, Issue Capture
Cycle Time, Issue Capture
Cycle Time, Issue Resolution
Cycle Time, Issue Resolution
Cycle Time, Issue Root Cause Determined
Cycle Time, Issue Root Cause Determined
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