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KPIs in ‘Customer service’
tagged with
‘overdue’
% of overdue service requests
Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
Number of overdue support tickets
Number of overdue support tickets (open, not solved and over deadline).
Listed in: IT Service Desk & Support, Help / Support Desk
Tags: overdue, support ticket, service request, request, deadline
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