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Customer service
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Call Center (Inbound)
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Customer relationship
(25) -
Customer service
(35)
KPIs in ‘Customer service’
tagged with
‘planning’
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
Travel time as a % of total planned time
Travel time as a percentage of total planned time.
Labor time as a % of total planned time
Labor time as a percentage of total planned time.
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