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KPIs in ‘Customer service’
tagged with
‘target’
% of service requests closed before deadline
Percentage of service requests closed before deadline.
Listed in: ITIL Service Desk, MOF Service Desk, IT Service Desk & Support, Help / Support Desk
Tags: Service Request, deadline, target, request
Average overdue time of overdue service requests
Average overdue time of overdue service requests i.e. the time difference between the measurement date and planned target date.
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