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IT Change & Release


KPIs in ‘IT Change & Release’

% of unplanned outage/unavailability due to changes

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
This KPI is most used for:
Operational Excellence

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence

% of changes initiated by customers

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
This KPI is most used for:
Operational Excellence
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