KPIs in ‘IT Configuration & Asset’
Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
Listed in: ITIL Configuration management, ITIL Capacity management, Cobit Manage Performance & Capacity, ASL Capacity management, MOF Capacity Management, MOF Configuration Management, IT Availability, IT Configuration & Asset, IT Capacity
Tags: Performance, CI, Configuration Item, user, configuration item
Percentage of software licenses used relative to the total software licenses purchased. Split by license per software application.
Percentage of licences purchased and not accounted for in the configuration repository.