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KPIs in ‘IT/business ratios’
IT Spending per Employee
Average IT spending per employee (in FTE)
% of changes initiated by customers
Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement ...
IT to Total Employees Ratio
Ratio between IT staff (in FTE) and all non-IT staff (in FTE).
% IT Budget of Total Revenues
Percentage of IT budget of total revenues of the company.
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