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Information Technology
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IT Financials
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IT Incident & Problem
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(27) -
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(64) -
IT Service Levels
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(95) -
IT/business ratios
(26)
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Green IT
(9) -
IT Architecture
(2) -
IT Availability
(12) -
IT Capacity
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IT Change & Release
(79) -
IT Configuration & Asset
(30) -
IT Continuity
(9) -
IT Event Management
KPIs in ‘Information Technology’
% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.
Listed in: ITIL Service Desk, Surveys, Customer service, IT Service Desk & Support
Tags: customer, satisfaction
% of systems with latest antivirus/antispyware signatures
Percentage of systems (workstations, laptops, servers) with latest antivirus/antispyware signatures.
Availability
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product
Tags: repair, availability, maintenance, failure
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
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