This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home
>
Information Technology
-
IT Financials
(2) -
IT Incident & Problem
(64) -
IT Risk
(3) -
IT Security
(27) -
IT Service Desk & Support
(64) -
IT Service Levels
(34) -
IT Services
(95) -
IT/business ratios
(26)
-
Green IT
(9) -
IT Architecture
(2) -
IT Availability
(12) -
IT Capacity
(17) -
IT Change & Release
(79) -
IT Configuration & Asset
(30) -
IT Continuity
(9) -
IT Event Management
KPIs in ‘Information Technology’
tagged with
‘SLA’
% incidents solved within SLA time
Total number of incidents resolved within SLA time divided by the total number of incidents
Listed in: ITIL Incident management, IT Service Levels, IT Incident & Problem
Tags: incident, SLA, Service Level Agreement
% of availability SLAs met
Percentage of availability Service Level Agreements (SLAs) met.
Incidents completed without escalation
This is the % of incidents completed within the SLA without any escalation.
Listed in: ITIL Incident management, IT Incident & Problem
Tags: incident, SLA, Service Level Agreement, escalation
% of response-time SLAs not met
Percentage of response-time SLAs not.
Browse by industry
-
Media & Publishing
(89) -
Mining, Oil & Gas Extraction
(11) -
Miscellaneous
(42) -
Professional & Technical Services
(35) -
Real Estate, Rental & Leasing
(82) -
Technology
(74) -
Telecommunications
(95) -
Transportation & Warehousing
(256) -
Utilities
(161) -
Wholesale & Retail
(101)
-
Accommodation & Food
(130) -
Agriculture & Forestry
(46) -
Banking & Insurance
(98) -
Biotechnology & Life Sciences
(1) -
Construction & Engineering
(13) -
Education & Research
(149) -
Emergency, Police & Justice
(63) -
Entertainment, Recreation & Arts
(118) -
Goods & Manufacturing
(25) -
Government & Public Works
(142) -
Healthcare & Social Assistance
(194)
Browse by business framework
-
PRINCE2 | Project Portfolio
(27) -
Risk IT | Information Technology
(85) -
SCOR® | Supply Chain
(26) -
UBPR | Banking
(191) -
Value Reference Model | Value Chain
(1507) -
Various
(67)