This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
Home
>
Information Technology
-
IT Financials
(2) -
IT Incident & Problem
(64) -
IT Risk
(3) -
IT Security
(27) -
IT Service Desk & Support
(64) -
IT Service Levels
(34) -
IT Services
(95) -
IT/business ratios
(26)
-
Green IT
(9) -
IT Architecture
(2) -
IT Availability
(12) -
IT Capacity
(17) -
IT Change & Release
(79) -
IT Configuration & Asset
(30) -
IT Continuity
(9) -
IT Event Management
KPIs in ‘Information Technology’
tagged with
‘employee’
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
IT to Total Employees Ratio
Ratio between IT staff (in FTE) and all non-IT staff (in FTE).
IT Spending per Employee
Average IT spending per employee (in FTE)
Ratio of Incidents to Staff
Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate – on average how many ...
Browse by industry
-
Media & Publishing
(89) -
Mining, Oil & Gas Extraction
(11) -
Miscellaneous
(42) -
Professional & Technical Services
(35) -
Real Estate, Rental & Leasing
(82) -
Technology
(74) -
Telecommunications
(95) -
Transportation & Warehousing
(256) -
Utilities
(161) -
Wholesale & Retail
(101)
-
Accommodation & Food
(130) -
Agriculture & Forestry
(46) -
Banking & Insurance
(98) -
Biotechnology & Life Sciences
(1) -
Construction & Engineering
(13) -
Education & Research
(149) -
Emergency, Police & Justice
(63) -
Entertainment, Recreation & Arts
(118) -
Goods & Manufacturing
(25) -
Government & Public Works
(142) -
Healthcare & Social Assistance
(194)
Browse by business framework
-
PRINCE2 | Project Portfolio
(27) -
Risk IT | Information Technology
(85) -
SCOR® | Supply Chain
(26) -
UBPR | Banking
(191) -
Value Reference Model | Value Chain
(1507) -
Various
(67)