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Information Technology
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IT Financials
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IT Incident & Problem
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IT Risk
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IT Security
(27) -
IT Service Desk & Support
(64) -
IT Service Levels
(34) -
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(95) -
IT/business ratios
(26)
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Green IT
(9) -
IT Architecture
(2) -
IT Availability
(12) -
IT Capacity
(17) -
IT Change & Release
(79) -
IT Configuration & Asset
(30) -
IT Continuity
(9) -
IT Event Management
KPIs in ‘Information Technology’
tagged with
‘employee’
Average number of calls / service request per handler
Average number of calls / service requests per employee of call center / service desk within measurement period.
IT Spending per Employee
Average IT spending per employee (in FTE)
IT to Total Employees Ratio
Ratio between IT staff (in FTE) and all non-IT staff (in FTE).
Ratio of Incidents to Staff
Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate – on average how many ...
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