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Information Technology
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IT Event Management
KPIs in ‘Information Technology’
tagged with
‘outage’
% of outage due to incidents (unplanned unavailability)
Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.
Listed in: Systems, Database, Network, ITIL Incident management, Application, ITIL Availability management, Web Hosting, Telephony, Cobit Manage Operations, Email, Storage, ASL Incident management, ASL Availability management, MOF Availability Management, MOF Incident Management, IT Availability, IT Incident & Problem
Tags: outage, unavailability, availability, incident, unplanned, planning
% of outage due to changes (planned unavailability)
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
Listed in: ITIL Change management, Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Change & Release, IT Availability
Tags: change, outage, availability, unavailability, implementation, planning
% of unplanned outage/unavailability due to changes
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
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