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Information Technology
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IT Event Management
KPIs in ‘Information Technology’
tagged with
‘repair’
Availability
The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product
Tags: repair, availability, maintenance, failure
Mean Time to Repair (MTTR)
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
Mean Time To Detect (MTTD)
MTTD would be the difference between the onset of any event that is deemed revenue impacting and its actual detection by the technician who then ...
Listed in: ITIL Incident management, Telecommunications, IT Incident & Problem
Tags: repair, revenue, maintenance
Average incident response time
The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
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