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Information Technology
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IT Event Management
KPIs in ‘Information Technology’
tagged with
‘satisfaction’
% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.
Listed in: ITIL Service Desk, Surveys, Customer service, IT Service Desk & Support
Tags: customer, satisfaction
% of callers given satisfaction surveys
The percentage of callers who took the satisfaction survey that follows a call.
Listed in: ITIL Service Desk, Call Center (Inbound), IT Service Desk & Support, Help / Support Desk
Tags: satisfaction
Customer satisfaction (index)
Customer satisfaction. For example, based on customer satisfaction surveys e.g. customer feedback.
IT-Happiness Score
The IT Happiness Score is the result of a single-question survey measuring employees’ satisfaction and/or perception with IT in the organisation. The single overall question ...
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