KPIs in ‘Information Technology’
Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
Listed in: Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Availability
Tags: availability, downtime, device, equipment, maintenance, schedule, planning, duration
Percentage of changes scheduled outside pre-defined/pre-agreed maintenance window. A maintenance window is a prescheduled time when a system can be taken off-line for maintenance, if ...
Percentage of problems with schedule date earlier or equal to late finish date.
Percentage of incidents with schedule date earlier or equal to late finish date.