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Information Technology
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IT Event Management
KPIs in ‘Information Technology’
tagged with
‘unplanned’
% of outage due to incidents (unplanned unavailability)
Percentage of outage (unavailability) due to incidents in the IT environment, relative to the service hours.
Listed in: Systems, Database, Network, ITIL Incident management, Application, ITIL Availability management, Web Hosting, Telephony, Cobit Manage Operations, Email, Storage, ASL Incident management, ASL Availability management, MOF Availability Management, MOF Incident Management, IT Availability, IT Incident & Problem
Tags: outage, unavailability, availability, incident, unplanned, planning
% of unplanned outage/unavailability due to changes
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
% of unplanned purchases due to poor performance
Percentage of unplanned purchases due to poor performance.
Listed in: ITIL Capacity management, ASL Capacity management, MOF Capacity Management, IT Capacity
Tags: purchase, unplanned, planning
% of Planned vs Unplanned changes
can be calculated using Urgent or Last minute changes added to the schedule
Listed in: ITIL Change management, IT Change & Release
Tags: change, urgency, unplanned, schedule, planning
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