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IT Security


IT security deals with protecting information on computer systems and networks. This includes using anti-virus software, firewalls, and password protected access.


KPIs in ‘IT Security’
tagged with ‘incident’

% of virus incidents requiring manual cleanup

Percentage of virus incidents requiring manual cleanup relative to all virus incidents within measurement period.
This KPI is most used for:
Operational Excellence

% of downtime due to security incidents

Percentage of downtime due to security incidents.

Listed in:
Tags: , ,
This KPI is most used for:
Operational Excellence

Cost of cleanup of virus/spyware incidents

Sum of cost of cleanup of viruas and/or spyware incidents within measurement period.
This KPI is most used for:
Operational Excellence

Security Incident Resolution Time by Severity

% of Security Incidents resolved within agreed SLA by Severity.
This KPI is most used for:
Operational Excellence
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