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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
KPIs in ‘ITIL | Information Technology’
tagged with
‘implementation’
% of outage due to changes (planned unavailability)
Percentage of outage (unavailability) due to implementation of planned changes, relative to the service hours.
Listed in: ITIL Change management, Systems, Database, Network, IT Service Levels, Application, ITIL Availability management, Web Hosting, Telephony, Email, Storage, ASL Availability management, MOF Availability Management, IT Change & Release, IT Availability
Tags: change, outage, availability, unavailability, implementation, planning
% of unplanned outage/unavailability due to changes
Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was ...
Average costs of change implementation
Average costs of changes closed in measurement period. Costs can be determined by time registration or by applying a cost factor for example per change ...
Listed in: ITIL Change management, ASL Change management, MOF Change Management
Tags: change, cost, implementation
% of registered RFCs without Implementation Plan
Number of registered RFCs for which an Implementation Plan has not been documented/provided/attached. This percentage is relative to all RFCs registered within a certain time-period.
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