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The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services.
KPIs in ‘ITIL | Information Technology’
tagged with
‘satisfaction’
% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.
Listed in: ITIL Service Desk, Surveys, Customer service, IT Service Desk & Support
Tags: customer, satisfaction
% of callers given satisfaction surveys
The percentage of callers who took the satisfaction survey that follows a call.
Listed in: ITIL Service Desk, Call Center (Inbound), IT Service Desk & Support, Help / Support Desk
Tags: satisfaction
Customer satisfaction (index)
Customer satisfaction. For example, based on customer satisfaction surveys e.g. customer feedback.
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