KPIs in ‘Maintenance’
Percentage of preventive maintenance cost of total maintenance costs within measurement period. Preventive maintenance cost is the cost associated with maintenance carried out at predetermined ...
Maintenance efficiency is a measure of the maintenance effort required to deliver required performance levels from equipment (or plant). Maintenance man hours is the actual ...
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance