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The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you’ll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.
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MOF Problem Management
(12) -
MOF Release Management
(7) -
MOF Security Administration
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MOF Security Management
(5) -
MOF Service Desk
(33) -
MOF Service Level Management
(5) -
MOF Service Monitoring & Control
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MOF Storage Management
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MOF System Administration
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MOF Workforce Management
(1)
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MOF Availability Management
(10) -
MOF Capacity Management
(14) -
MOF Change Management
(25) -
MOF Configuration Management
(17) -
MOF Directory Services Administration
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MOF Financial Management
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MOF Incident Management
(25) -
MOF Infrastructure Engineering
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MOF IT Service Continuity Management
(7) -
MOF Job Scheduling
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MOF Network Administration
KPIs in ‘MOF | Information Technology’
tagged with
‘problem’
Problem backlog
Number of open problems older than 28 days (or any other given time frame) relative to all open problems.
Listed in: ITIL Problem management, ASL Quality management, MOF Problem Management, IT Incident & Problem
Tags: problem, backlog, old
Problem queue rate
The number of problems closed, relative to the number of problems opened in a given time period. So if the actual value for this KPI ...
Average problem closure duration
Average amount of time (e.g. in days) between the registration of problems and their closure.
% of unmodified/neglected problems
Percentage of unmodified/neglected problems.
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