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KPIs in ‘Other’
tagged with ‘satisfaction’
% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.
Listed in:
ITIL Service Desk
,
Surveys
,
Customer service
,
IT Service Desk & Support
Tags:
customer
,
satisfaction
by
ITSM D.
This KPI is most used for:
Operational Excellence
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