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KPIs in ‘Technology’
Time-to-market of new products/services
Time-to-market of new products/services. The time it takes from the time a product is envisioned or defined until it is on store shelves.
Number of complaints
Number of complaints received within the measurement period.
Number of customers per server
Number of customers per server.
SaaS customer margin ratio
Live Time value (LTV) divided by the customer acquisition costs (CAC).
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