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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Various’
tagged with ‘analysis’

Percent of incidents classified as security related

Security if a major concern to all service provider organizations. International standards call for a special procedure and protocols for all security related issues. This ...
This KPI is most used for:
Operational Excellence

% problem analysis duration within deadline

Percentage of problem analysis duration within deadline.
This KPI is most used for:
Customer Intimacy

Percent of incidents closed by service provider

An important measure that implies incident closure without the confirmation or approval of the affected customer community. These are exceptions and require further analysis of ...
This KPI is most used for:
Operational Excellence
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