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Various


KPIs in ‘Various’
tagged with ‘workaround’

Percent incidents resolved with workaround

A useful measure of how often workarounds are used to resolve incidents. This measure implies the usefulness of the current workaround database and what workarounds ...

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This KPI is most used for:
Operational Excellence

Percent incidents resolved using a change

An interesting measure that can also be used with percent resolved using a workaround to understand the extent to which incidents require a change. This ...

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This KPI is most used for:
Operational Excellence

% of changes recorded 'after the fact'

On occasion Changes are raised ‘after the fact’, or after the application of a workaround to resolve an incident. Sometimes it is a necessity to ...

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This KPI is most used for:
Operational Excellence

% of changes caused by a workaround

Some workarounds may fail and cause either reapplication of an amended change, or an entirely new change. This measure provides visibility of these instances as ...

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This KPI is most used for:
Operational Excellence
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