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Web hosting is an online storage service for information, images, video, or any content accessible through the Web.

KPIs in ‘Web Hosting’

Availability (excluding planned downtime)

Percentage of actual uptime (in hours) of equipment relative to the total numbers of planned uptime (in hours). Planned uptime = service hours – planned ...
This KPI is most used for:
Operational Excellence

Mean-time between failure (MTBF)

The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
This KPI is most used for:
Operational Excellence


The general formula for availability is: Availability = [MTBF/(MTBF+MTTR)] x 100 Availability is a function of the total service time, the mean time between failure ...
This KPI is most used for:
Operational Excellence
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