JOIN TODAY

KPI Expert Blogs

Timeless wisdom from the experts on Key Performance Indicators.

How to Improve What Matters Most With the 80/20 Rule

Posted by Stacey Barr over 6 years ago, 10 comments

A problem many of us have is too many measures and, consequently, too much to improve. We need to prioritise, but we somehow don't do it well enough. Here's a method to focus on what really matters most, that has over 116 years of proof that it works...

CASE STUDY: How To Tell An Insightful Story Of Performance With Measures

Posted over 6 years ago, 1 comment

Performance measures aren’t doing their best work when you treat them as a tick-and-flick monitoring tool. They are only giving you one angle on performance. Often the insights you need will come from a richer story that needs more characters to give a fuller picture.

CASE STUDY: 3 Common Mistakes To Avoid With Your XmR Charts (Part 3)

Posted over 6 years ago, 0 comments

Following on from Parts 1 and 2, another of the legacy habits that can sneak surreptitiously into our XmR charts and make them incapable of highlighting the real signals in our performance measures, is relying too much on our eyes and not enough on the rules for detecting signals.

Blog Themes

KPI Library proudly presents:

ServiceNow: Bradley Owen Bradley Owen Product Manager at ServiceNow United States \| Professional Services Bradley Owen's blog Latest articles: Putting the Indicator Back in KPI over 7 years ago View all by Bradley Owen »		Metrics in the Real World Dan Kane Business Process Consultant at ServiceNow United States \| Technology - Software-as-a-Service Latest articles: What makes for a compelling metrics story? over 7 years ago Do Your Metrics Tell a Story? over 7 years ago First Contact Resolution is the last refuge of a scoundrel over 7 years ago View all by Dan Kane »

Librarian thoughts The Librarian KPI Library Librarian United States \| Technology - Software-as-a-Service Food for thought and news Latest articles: ServiceNow Acquires Mirror42 almost 8 years ago Missed us at Knowledge13? Come join a Webinar. almost 8 years ago Meet us at ServiceNow Knowledge13 almost 8 years ago View all by The Librarian »		Measure What Matters Stacey Barr Performance Measure Specialist Australia \| Professional Services - Training, Coaching Practical how-to tips to meaningfully measure what matters, and engage people in the process! Latest articles: How to Improve What Matters Most With the 80/20 Rule over 6 years ago CASE STUDY: How To Tell An Insightful Story Of Performance With Measures over 6 years ago CASE STUDY: 3 Common Mistakes To Avoid With Your XmR Charts (Part 3) over 6 years ago View all by Stacey Barr »

Closing the Intelligence Gap Gary Cokins Founder and CEO - Analytics-Based Performance Management LLC United States \| Professional Services - Information, Technology Gary Cokins finds the missing pieces Latest articles: The Urgent Crowds Out the Important about 8 years ago The waiter eventually arrives with the check over 8 years ago Tried and died. One and done. Learning from failures. over 8 years ago View all by Gary Cokins »		World according to Bearingpoint Klaasjan Doeswijk BearingPoint Netherlands \| Professional Services World according to Bearingpoint Latest articles: Performance Management in Shared Service Centres almost 8 years ago Becoming an insight-driven organisation about 8 years ago NPS: One answer is no answer about 8 years ago View all by Klaasjan Doeswijk »

misLeading Indicators: how to reliably measure your business Phil Green author, misLeading Indicators: How to Reliably Measure Your Business Canada \| Professional Services - Business Consulting Phil Green is a business statistician. His book and blog reveals the hidden and potentially misleading nature of measurements and indicators. Latest articles: Eat oats! almost 8 years ago Reinhart and Rogoff story shows how important it is to check your indicators almost 8 years ago How statistical process control charts mislead almost 8 years ago View all by Phil Green »		Less is better Karel van der Poel Founder Mirror42 United States \| Technology - Software Engineering Make everything as simple as possible, but not simpler (albert einstein) Latest articles: Drop the calendar view. over 8 years ago Why business intelligence has failed over 8 years ago Lagging and leading indicators almost 9 years ago View all by Karel van der Poel »

Performance Management Made Easy Paul Niven Performance Management Expert United States \| Professional Services - Business Consulting Paul Niven provides advice and guidance on everything from creating a winning strategy to how to execute it by successfully implementing the Balanced Scorecard. Latest articles: Rock Your Business over 6 years ago The Serious Downside of Working Lunches over 7 years ago You Can't Execute a Strategy That Doesn't Exist over 7 years ago View all by Paul Niven »		Performance Perspectives robert champagne Onvector United States Perspectives on enterprise performance management Latest articles: SM Metrics- Getting beyond followers, klout, and social butterflies! almost 9 years ago I’ve Got Your Number- The simple touches that are redefining “WOW” about 9 years ago Sure, I’ll jump right on that!!! about 9 years ago View all by robert champagne »

KPI Models Michael Taplin realkpis.com is the home of The KPI Bible and offers the lowdown on KPI modeling New Zealand \| Professional Services - Business Consulting KPI Models Latest articles: Managing Asset Productivity – Using Asset Turns to evaluate strategic decisions over 9 years ago Managing Asset Productivity – How do we find the assets with low productivity? over 9 years ago The business case for KPI models over 9 years ago View all by Michael Taplin »		Management Excellence Frank Buytendijk Vice President and Fellow, Enterprise Performance Management at Oracle United States \| Finance Management processes as the source of competitive advantage. Latest articles: Gartner Symposium, Andy Kyte on Application Overhaul over 10 years ago Harvard Business Review case study over 10 years ago New Book Teaches Business Executives How to Turn an Unknown into an Advantage over 10 years ago View all by Frank Buytendijk »

Performance in the Cloud Erik Hoffmann VP Products at Mirror42 Netherlands \| Professional Services - Information, Technology You are not alone, others are out there Latest articles: The illusion of a Business Process about 8 years ago Trust data instead of your intuition over 8 years ago Measuring Performance creates the Right Mindset over 8 years ago View all by Erik Hoffmann »		The Intelligent Company Bernard Marr API United Kingdom \| Education Intelligent companies improve performance by a culture of evidence Latest articles: Is Facebook taking measurement and data analytics too far? almost 7 years ago 10 Awesome Ways Big Data Is Used Today To Change Our World about 7 years ago What The Hell is... Big Data? over 7 years ago View all by Bernard Marr »

Performance improvement experiences Peter Geelen CPM Partners Netherlands \| Professional Services - Communications Get insights in real live experiences implementing KPI's and improve performance Latest articles: Graphs make people move almost 11 years ago A typical set up of Performance Management about 11 years ago Rule 10: push and pull about 11 years ago View all by Peter Geelen »

About

About ServiceNow
Solutions

ServiceNow Overview
Resources

Expert Blog
Contact Us

Other

ServiceNow: Bradley Owen Bradley Owen Product Manager at ServiceNow United States \| Professional Services Bradley Owen's blog Latest articles: Putting the Indicator Back in KPI over 7 years ago View all by Bradley Owen »		Metrics in the Real World Dan Kane Business Process Consultant at ServiceNow United States \| Technology - Software-as-a-Service Latest articles: What makes for a compelling metrics story? over 7 years ago Do Your Metrics Tell a Story? over 7 years ago First Contact Resolution is the last refuge of a scoundrel over 7 years ago View all by Dan Kane »

Librarian thoughts The Librarian KPI Library Librarian United States \| Technology - Software-as-a-Service Food for thought and news Latest articles: ServiceNow Acquires Mirror42 almost 8 years ago Missed us at Knowledge13? Come join a Webinar. almost 8 years ago Meet us at ServiceNow Knowledge13 almost 8 years ago View all by The Librarian »		Measure What Matters Stacey Barr Performance Measure Specialist Australia \| Professional Services - Training, Coaching Practical how-to tips to meaningfully measure what matters, and engage people in the process! Latest articles: How to Improve What Matters Most With the 80/20 Rule over 6 years ago CASE STUDY: How To Tell An Insightful Story Of Performance With Measures over 6 years ago CASE STUDY: 3 Common Mistakes To Avoid With Your XmR Charts (Part 3) over 6 years ago View all by Stacey Barr »

Closing the Intelligence Gap Gary Cokins Founder and CEO - Analytics-Based Performance Management LLC United States \| Professional Services - Information, Technology Gary Cokins finds the missing pieces Latest articles: The Urgent Crowds Out the Important about 8 years ago The waiter eventually arrives with the check over 8 years ago Tried and died. One and done. Learning from failures. over 8 years ago View all by Gary Cokins »		World according to Bearingpoint Klaasjan Doeswijk BearingPoint Netherlands \| Professional Services World according to Bearingpoint Latest articles: Performance Management in Shared Service Centres almost 8 years ago Becoming an insight-driven organisation about 8 years ago NPS: One answer is no answer about 8 years ago View all by Klaasjan Doeswijk »

misLeading Indicators: how to reliably measure your business Phil Green author, misLeading Indicators: How to Reliably Measure Your Business Canada \| Professional Services - Business Consulting Phil Green is a business statistician. His book and blog reveals the hidden and potentially misleading nature of measurements and indicators. Latest articles: Eat oats! almost 8 years ago Reinhart and Rogoff story shows how important it is to check your indicators almost 8 years ago How statistical process control charts mislead almost 8 years ago View all by Phil Green »		Less is better Karel van der Poel Founder Mirror42 United States \| Technology - Software Engineering Make everything as simple as possible, but not simpler (albert einstein) Latest articles: Drop the calendar view. over 8 years ago Why business intelligence has failed over 8 years ago Lagging and leading indicators almost 9 years ago View all by Karel van der Poel »

Performance Management Made Easy Paul Niven Performance Management Expert United States \| Professional Services - Business Consulting Paul Niven provides advice and guidance on everything from creating a winning strategy to how to execute it by successfully implementing the Balanced Scorecard. Latest articles: Rock Your Business over 6 years ago The Serious Downside of Working Lunches over 7 years ago You Can't Execute a Strategy That Doesn't Exist over 7 years ago View all by Paul Niven »		Performance Perspectives robert champagne Onvector United States Perspectives on enterprise performance management Latest articles: SM Metrics- Getting beyond followers, klout, and social butterflies! almost 9 years ago I’ve Got Your Number- The simple touches that are redefining “WOW” about 9 years ago Sure, I’ll jump right on that!!! about 9 years ago View all by robert champagne »

KPI Models Michael Taplin realkpis.com is the home of The KPI Bible and offers the lowdown on KPI modeling New Zealand \| Professional Services - Business Consulting KPI Models Latest articles: Managing Asset Productivity – Using Asset Turns to evaluate strategic decisions over 9 years ago Managing Asset Productivity – How do we find the assets with low productivity? over 9 years ago The business case for KPI models over 9 years ago View all by Michael Taplin »		Management Excellence Frank Buytendijk Vice President and Fellow, Enterprise Performance Management at Oracle United States \| Finance Management processes as the source of competitive advantage. Latest articles: Gartner Symposium, Andy Kyte on Application Overhaul over 10 years ago Harvard Business Review case study over 10 years ago New Book Teaches Business Executives How to Turn an Unknown into an Advantage over 10 years ago View all by Frank Buytendijk »

Performance in the Cloud Erik Hoffmann VP Products at Mirror42 Netherlands \| Professional Services - Information, Technology You are not alone, others are out there Latest articles: The illusion of a Business Process about 8 years ago Trust data instead of your intuition over 8 years ago Measuring Performance creates the Right Mindset over 8 years ago View all by Erik Hoffmann »		The Intelligent Company Bernard Marr API United Kingdom \| Education Intelligent companies improve performance by a culture of evidence Latest articles: Is Facebook taking measurement and data analytics too far? almost 7 years ago 10 Awesome Ways Big Data Is Used Today To Change Our World about 7 years ago What The Hell is... Big Data? over 7 years ago View all by Bernard Marr »

Performance improvement experiences Peter Geelen CPM Partners Netherlands \| Professional Services - Communications Get insights in real live experiences implementing KPI's and improve performance Latest articles: Graphs make people move almost 11 years ago A typical set up of Performance Management about 11 years ago Rule 10: push and pull about 11 years ago View all by Peter Geelen »

KPI Expert Blogs

Blog Themes

KPI Library proudly presents:

Bradley Owen

Dan Kane

The Librarian

Stacey Barr

Gary Cokins

Klaasjan Doeswijk

Phil Green

Karel van der Poel

Paul Niven

robert champagne

Michael Taplin

Frank Buytendijk

Erik Hoffmann

Bernard Marr

Peter Geelen