menu SIGN IN
robert champagne

robert champagne

Onvector

United States

Balancing Operational, Product and Customer Priorities…

Posted over 9 years ago, 0 comments
I've had more than a few conversations with clients of late that revolve around the subject of core competency. What is it today? What should it be? What do we want it to be? Must we choose between product innovation, customer care, or operational excellence, or is it possible to have all three?
Read more...

Data, Dashboards, and Debt Deals…

Posted over 9 years ago, 0 comments
Bear with me folks! Today I’m going to take a little departure from my regular discussion of business performance, and talk a little bit about the manner in which data and indicators are used (or misused)  in the debate we are having now with respect to US economic policy and direction. As is often the case, the same principles that are critical to business performance management can be just as valuable in our public policy debates. So I think the departure is both timely and relevant.
Read more...

Service In the Eye of the Storm…

Posted over 9 years ago, 0 comments
We've all been there.  The cancelled flight. The lengthy power outage. The inconvenient disruption in internet communications. Higher than normal dropped cell calls. You'd think that whoever is calling the shots on the weather patterns lately would know the magnitude of  chaos they are creating in our lives. Its enough to drive you nuts!
Read more...

Metrics Don’t “Run” Without Targets

Posted over 9 years ago, 2 comments
You might be saying to yourself that setting targets should be a relatively simple and easy process. Well, for some, the steps may be simple, but executing the process consistently is far from it. Companies and individuals are constantly asking  the question where and how high they should set the bar?
Read more...

Beyond KPI’s : Measuring the “execution” of your plan…

Posted over 9 years ago, 0 comments
I am always amazed at the number of organizations that equate Performance Management with measuring only business results and a handful of supporting KPI’s, and calling it quits. Performance Management is much more than that, and I would argue that if that is the extent of your PM program, you have a pretty good chance of doing more harm than good.
Read more...