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robert champagne

robert champagne

Onvector

United States

When Benchmarking Gets “In the Way” of Good Performance Management…

Posted over 10 years ago, 0 comments
Nearly three decades after benchmarking came on the scene, companies still claim it to be an integral part of their internal performance improvement processes. But few would argue that its value to the business is now well below where it once was. And sometimes, it actually gets in the way of identifying improvements and driving change.
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The “Low Bar” Mentality- Recognizing and overcoming mediocrity in customer service experience…

Posted over 10 years ago, 0 comments
We have lowered the bar so far on service providers that we frequently find ourselves in the ironic position of rewarding mediocrity.
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Jump!!!- How to “ignite change” within your organization…

Posted over 10 years ago, 1 comment

Since I started my career 22 years ago, I’ve always been intrigued by the use of the proverbial “burning platform” as a motivational tactic for catalyzing and effecting change within organizations. Originally, the “burning platform” was simply a metaphor used for a looming crisis that required a change in organizational thinking and behavior. More and more, however, these “burning platforms” are becoming more literal, making the consequence of “status quo” even more real and threatening to those who are on it.

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Managing Through The “Rear View Mirror”…a dangerous practice for any business!

Posted over 10 years ago, 1 comment
You’d never drive only looking backwards… Would you?…Only if it’s a straight road, no traffic, and blue skies ahead; and even then, it’d be pretty dangerous and ill advised. But on any other road, doing that would almost certainly spell disaster. It’s the same in business.
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