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KPIs 101

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & KPIs 101.
Stacey Barr

CASE STUDY: How To Tell An Insightful Story Of Performance With Measures

Posted by Stacey Barr almost 7 years ago, 1 comment
Performance measures aren’t doing their best work when you treat them as a tick-and-flick monitoring tool. They are only giving you one angle on performance. Often the insights you need will come from a richer story that needs more characters to give a fuller picture.

3 Essential Signals to Look for in Your KPIs

Posted over 7 years ago, 3 comments
You won’t find true signals of changes in performance by looking at month-to-month comparisons, or trendlines, or moving averages. The signals you really need to know about, the only signals that you ought to respond to, are revealed through one particular graph only.

9 Rules of KPI Buy-in

Posted over 7 years ago, 0 comments
I used to think that performance measurement was about the techniques of selecting, collecting, analysing, presenting, and interpreting data to inform decision making. It’s true that technique is an important part of the process, but I’ve been excited to learn that performance measurement is mostly about the people.

5 Basic KPI Quantification Formulae

Posted over 7 years ago, 1 comment
By far the most common quantification formulae used for performance measures are counts and percentages. They’re easy. But they’re not always appropriate.

Quantitative Versus Qualitative KPIs

Posted over 7 years ago, 2 comments
One of the ways that people like to classify their KPIs and performance measures is by whether they are quantitative or qualitative. Should we do it? And if we do, are we doing it right?

How to Create a KPI Terminology

Posted over 7 years ago, 5 comments
My client D.K. asks: "What terminology can we use to understand the different types of performance measures and KPIs?"