Daniel Senter recently published an article on the Process Excellence Network
clarifying the difference between operational versus tactical and analytical reporting. And that it is time for Business Intelligence managers to understand the difference so they can help organizations/ the business to decide on the type of reporting needed and how the information is to be used to determine data refresh frequencies, metrics for analysis and reporting type. The title of his article is therefore ‘If you want real time dashboards? Make sure you know when to use them’.