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Facility maintenance response time

Time from a maintenance request to time of response measured from opening a work request to work order start on the request.

Details

Unit: Time

Direction: Minimize

Unit: Hours

Benchmark Results


This KPI is most used for:
Operational Excellence

Comments

  1. James Gordon

    This must include a reference to Priority. Without it you cannot ascertain the required result.

  2. Janardanan Muniandy

    Some FM practitioners I have worked with have defined response time as the time from when the request ( opening of service request) is made to the time a technician is at site to assess the situation.

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