menu SIGN IN

Facility maintenance response time

Time from a maintenance request to time of response measured from opening a work request to work order start on the request.


Unit: Time

Direction: Minimize

Unit: Hours

Benchmark Results

This KPI is most used for:
Operational Excellence


  1. James Gordon

    This must include a reference to Priority. Without it you cannot ascertain the required result.

  2. Janardanan Muniandy

    Some FM practitioners I have worked with have defined response time as the time from when the request ( opening of service request) is made to the time a technician is at site to assess the situation.

Sign in to KPI Library

Please sign in or join for free to view the complete KPI Library.

(forgot password?)
Remember me on this computer

Not yet a member? Join Now!