Real analytics for Zendesk

Because great customer support is measured daily!

Mirror42 analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.

You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.

Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/or FreshBooks in a single dashboard.

Click on some of these screenshots to see more detail:

Here’s how it works:

  • Use Zendesk for customer support
  • Mirror42 collects data daily from Zendesk for you
  • Analyze your Zendesk Dashboards in Mirror42
  • Start improving customer support
  • See the evidence in Mirror42 & share with anyone: impress your managers

Ready to give it a try?

To install this integration you must have:

Please contact us and we'll get your Mirror42 for Zendesk working as soon as possible.

Improve performance

Research has shown that companies who rigorously measure themselves outperform the competition.


Leverage the wisdom of the largest performance management community. Over 6,500+ KPI templates.

We love customers!

  • No upfront investments
  • Fair prices
  • Cancel anytime

Mirror42 for Zendesk

What gets measured gets done
Start improving your business today

If you measure your business you will outperform your competition. With Mirror42 you easily measure your metrics online and share powerful scorecards and dashboards with your co-workers.