ServiceNow service provider Symfoni Software has chosen Mirror42 KPI Dashboard and Reporting tool for the ServiceNow customers in the Northern European countries. Symfoni will offer clients Mirror42 for ServiceNow enabling IT departments to measure KPIs, analyze performance, report to stakeholders and improve on performance.
“Symfoni is constantly screening how to best serve our ServiceNow customers. Customers and Analysts have been pointing out the need for true trend reporting in ITSM to give true insight and further help improve IT performance. Symfoni evaluated multiple options and found Mirror42 to fill that exact gap and need. Offering the 50 most valued ITIL KPI’s out of the box ensures a swift and successful implementation. Something Symfoni truly values” says Harri Hornborg, Commercial Director of Symfoni Software.
ServiceNow already offers various reporting possibilities at operational level. Mirror42 takes reporting to the tactical and strategic level, with trend analytics, role-based dashboards, mobile access and target and threshold management.
Symfoni joins the growing network of Mirror42 partners for ServiceNow: Fruition Partners, Nashco, Keystone Management Solutions, Partners in IT, Imakumo, Silverstorm and Logicalis SMC.
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